Privacy Policy

This privacy policy sets out how Big Sisters uses and protects any information that you give us when you use this website. For the purposes of this Privacy Policy, the data controller is Big Sisters Limited.

Big Sisters is committed to ensuring that your privacy is protected. If you provide us with personal information when using this website by which you can be identified, then it will only be used in accordance with this privacy policy.

Big Sisters may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

In the course of operating our business and providing services, we may collect the following information:

  • Your name
  • Contact information including your phone number and email address
  • Information such as your address, postcode, preferences and interests
  • Other information relevant to providing you with services that you may have requested from us.

What we do with your personal information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To provide you with information on our services that you have requested.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • If you request information about services provided by a Big Sisters Partner, then your personal information will be passed to the Big Sisters Partner to enable them to contact you.


Big Sisters is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

External Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should be aware that we have no control over the content of the other website. We are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and they are not governed by this privacy statement. To understand how they manage your personal information, you should look at the privacy statement applicable to the website in question.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

If you do not wish to accept using cookies, simply modify your web browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you fill in a form on the website and press send, you confirm your agreement to collection of your personal information. You must ensure you read the policy prior to pressing the send button.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Big Sisters Limited, The Carriage House, Mill Street, Maidstone, England, ME15 6YE.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. A small fee may be payable. If you would like a copy of the information held on you please write to Big Sisters Limited, The Carriage House, Mill Street, Maidstone, England, ME15 6YE.